All maintenance requests must be in writing. The following are instructions for placing a maintenance request.
- Log in to your account.* Click here to login
- At the top of your Dashboard go to “Service issues”
- Go to “Add Issue”
- Type the details of your maintenance issue.
- You will receive an email notice that we received your work order and an assigned ticket number.
Maintenance requests are received by our maintenance department during normal business hours with the exception of holidays and staff training days. Maintenance requests received after 4PM Monday-Thursday or after 3 PM on Friday may not be assigned until the next business day. Once received, they are dispatched to the necessary vendor. The vendor will contact you to make the appointment for service. Once work orders are sent to a vendor, it is their responsibility to contact you. If you have not heard from someone within 7-10 days of placing a non-emergency work order, please contact our office at 816-436-9099 Ext. 202 or email firstname.lastname@example.org.
After hours and weekend EMERGENCY ONLY maintenance can be placed by sending an email to email@example.com OR by calling 816-285-7877 and leaving a message with the following details: your name, address, phone number and nature of your emergency.
Emergencies consist of any major, uncontrollable water issue that causes damage, HVAC malfunctions during exterior temperatures of: heat over 85 degrees or cold under 50 degrees.
*If you have not set up your online tenant account, please do so before attempting to enter a maintenance request. If you need your account number, or any assistance setting up your account, please contact our office. Please note, only lease holders have account access unless they provide, in writing, a request to add occupants to the online account.